chatting

I try to keep the chat line open on my desk when in the office and yesterday I just couldn't seem to beat the ref desk to the question - partly due to Jack.  I'm thinking he just loves to chat :) 

ALSO:  The reference desk is collapsed this Thursday-Saturday.  We will resume on Sunday at 12:30.  Great service can be found on the other two desks.

Enjoy a terrific FALL BREAK!!!

1st Assignment - check

I don't really follow any blogs, but when looking for something interesting to satisfy the first assignment, I found this index of library blogs called Libdex.  Hope you can find something of interest there.  When I do read one, it's customer service related.  I enjoy checking out what other libraries (and even businesses) are doing to get their customers happy & keep them that way.  I try to transfer the knowledge into training for our desk students.  I will be blogging here about the great students we have behind our desks and letting you in on the wonderful customer service that happens when we least expect it.