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Monday, October 25, 2010

Hunting October

Does anyone know what happened to October?  It's gone and I don't know where it went.  Here's a couple things that have happened.
  • Chris spoke to Mike W who set our printers to work in spite of Food Services taking Pharos down for maintenance during break.  Thanks Mike and Chris.  Made life a little easier for everyone working desks last Thurs. - Sat.
  •  As of this posting, we've provided 1039 hours of over the top customer service from all three desks and with 333 hours to go, I'm sure we'll be able to satisfy a few more patrons by months end. 
  • Love the chat widgets and the patrons must as well since it's really busy.  You'll have to see our stats guy for exactly how busy.  Someone this morning wanted to know the 5th President's name.  As I suspected, they see us as Google librarian.
Today a patron said:  
Comments: Hi, I'd just like to comment on the exceptional assistance I received using your iASK online chat service from 10:40-11:40 am on Monday, October 25th.

The information I received was invaluable to furthering my capacity to conduct efficient research, and I really cannot thank the mystery "librarian" enough for his/her problem-solving capabilities and for genuinely wanting to help me in my pursuit of knowledge.

Thank you very much for this outstanding service. Good to see my tuition dollars are doing something right.


You know who you are. . . and so do I :)