I'm tweeting now . . .

Assignment #3:  I am now following five twitter accounts - the library being the first of course.  I also selected Meeting Boy (cause I think meetings are interesting), Wal-mart, Shopaneer and DailyDeals from Target cause I'm all about the deal.    Twitter may be useful to libraries for sharing information.  Today I tweeted about our new digital signage.  I'm sure the other libraries are jealous :)

New Digital Signage

Well, today our patrons will be welcomed by a new digital sign hanging above the reference desk.  Quite pretty and very informative.  I hope this doesn't affect directional questions as great crowds gather beneath it to read room schedules, hours, or just to check out the news highlights scrolling across the bottom.  Can we count each person that pauses to read it? . . . well, just a thought.  It is seriously fantastic.  Great job digital signage group!!

Hunting October

Does anyone know what happened to October?  It's gone and I don't know where it went.  Here's a couple things that have happened.

• Chris spoke to Mike W who set our printers to work in spite of Food Services taking Pharos down for maintenance during break.  Thanks Mike and Chris.  Made life a little easier for everyone working desks last Thurs. - Sat.
•  As of this posting, we've provided 1039 hours of over the top customer service from all three desks and with 333 hours to go, I'm sure we'll be able to satisfy a few more patrons by months end. 
• Love the chat widgets and the patrons must as well since it's really busy.  You'll have to see our stats guy for exactly how busy.  Someone this morning wanted to know the 5th President's name.  As I suspected, they see us as Google librarian.

Today a patron said:  
Comments: Hi, I'd just like to comment on the exceptional assistance I received using your iASK online chat service from 10:40-11:40 am on Monday, October 25th.

The information I received was invaluable to furthering my capacity to conduct efficient research, and I really cannot thank the mystery "librarian" enough for his/her problem-solving capabilities and for genuinely wanting to help me in my pursuit of knowledge.

Thank you very much for this outstanding service. Good to see my tuition dollars are doing something right.


You know who you are. . . and so do I :)

chatting

I try to keep the chat line open on my desk when in the office and yesterday I just couldn't seem to beat the ref desk to the question - partly due to Jack.  I'm thinking he just loves to chat :) 

ALSO:  The reference desk is collapsed this Thursday-Saturday.  We will resume on Sunday at 12:30.  Great service can be found on the other two desks.

Enjoy a terrific FALL BREAK!!!

1st Assignment - check

I don't really follow any blogs, but when looking for something interesting to satisfy the first assignment, I found this index of library blogs called Libdex.  Hope you can find something of interest there.  When I do read one, it's customer service related.  I enjoy checking out what other libraries (and even businesses) are doing to get their customers happy & keep them that way.  I try to transfer the knowledge into training for our desk students.  I will be blogging here about the great students we have behind our desks and letting you in on the wonderful customer service that happens when we least expect it.

The beginning

Today's the beginning of my "23 things" or as many as I can manage to learn something about.  It's a journey so now I begin and we'll see . . .